It all began with a simple idea fuelled by a deep passion for property and energy efficiency. As a new business, SPANHAUS prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence for our London clients.

What are the most common questions your customers ask?

 

1. What is an Energy Performance Certificate (EPC) and do I need one?
An EPC shows how energy efficient a property is and provides recommendations for improving its performance. It is a legal requirement when selling or renting a property in the UK.

 

2. How long does an EPC assessment take?
A typical domestic energy assessment usually takes between 30 minutes to one hour, depending on the size and complexity of the property.

 

3. What is a Retrofit Assessment?
A retrofit assessment evaluates the condition, construction, and energy performance of a property to identify suitable improvements that can increase efficiency and reduce energy use.

 

4. Can you carry out the improvements recommended in the assessment?
Yes. In addition to assessments, SPANHAUS can arrange or deliver a range of energy improvement works such as insulation upgrades, heating system improvements, and lighting upgrades.

 

5. What energy improvements can help improve my EPC rating?
Common improvements include loft insulation, upgrading heating systems, installing energy-efficient lighting, improving air tightness, and renewable energy solutions such as solar panels.

 

6. Do you provide services for landlords?
Yes. We provide a range of landlord services including Gas Safety Certificates, EICR and PAT testing, tenant referencing, property inventories, viewings, and mid-tenancy inspections.

 

7. Can you carry out property maintenance and repairs as well?
Yes. We offer professional property maintenance services including plumbing, electrical works, decorating, carpentry, plastering, tiling, and garden maintenance.

 

8. Do I need to be present during the assessment or property works?
It is not always necessary. As long as access is arranged, our team can carry out the assessment or work and provide updates once the service is completed.

 

9. How quickly can I book an EPC or assessment?
Appointments can often be arranged within a few days, depending on location and availability.

 

10. Do you cover all areas of London?
SPANHAUS provides services across London and surrounding areas, supporting homeowners, landlords, and property investors.

 

 

Are there any parts of your services that customers often find confusing?

Yes, some parts of energy assessments and retrofit services can be confusing for customers, particularly those who are unfamiliar with energy regulations and technical terminology. Many customers are unsure about what an EPC rating means, how it affects their property, and what improvements will actually help increase the rating. Landlords are also often unclear about minimum energy efficiency standards (MEES) and what they need to do to remain compliant when renting out their properties.

Retrofit assessments can also require more explanation because they involve evaluating the condition, construction, and energy performance of a property to determine suitable improvements. Customers sometimes find it difficult to understand how different measures—such as insulation, heating upgrades, or ventilation improvements—work together to improve efficiency. Clear guidance and simple explanations help clients understand the recommendations and make informed decisions about the most practical an.

 

What concerns or worries do potential customers often have?

Potential customers often worry about finding a trustworthy and qualified provider who will carry out assessments properly and give honest advice about any improvements needed. They also want reassurance that the service will be transparent, fairly priced, and compliant with current regulations, particularly for landlords who must meet legal requirements.

Another common concern is the hassle of managing multiple contractors for assessments, upgrades, and maintenance. Customers want a reliable provider who can handle everything efficiently, saving them time while ensuring their property remains compliant, energy efficient, and well maintained.

What are the typical steps involved from first contact to job completion?